Eagleview Customer Support Specialist Job | Work from home | Apply Now!

EagleView is hiring a quality-focused Customer Support Specialist I to join our supportive and fun team. The Customer Support Specialist I will answer questions over email, and live webchat about general account information, billing, and order statuses. Specialists are empowered to resolve almost any of our customers’ concerns with a focus on first-call resolution. We focus on training from the beginning and give our workforce members the tools they need to succeed long-term. EagleView is a dynamic, growing company with tremendous opportunities for motivated employees. Join our Customer Support team and learn about our business from the ground up. The sky is the limit!

• Answer emails, and chats from potential customers and existing clients

• Quickly assess customer issues to provide accurate support

• Explore and understand customers’ needs and exceed their expectations

• Complete all required trainings and stay informed about company news, department processes, and procedures

• Maintains a high standard of professionalism with our customers

• Can adhere to department performance goals and production standards

• Able to work independently while knowing how/when to handle or escalate critical customer issues

• Maintain individual performance relative to traceable metrics and quality standards in relation to department goals and objectives

• Able to execute Tier One responsibilities such as order entry, basic account management, and post-delivery support tasks with coaching

• Other duties as assigned

• Must be at least 18 years of age

• Minimum of 1 year of Customer Service experience

· Able to work in a fast-paced environment and easily pivot with changing business needs

· Proficient with Microsoft Office Suite (Excel, Outlook, Word)

· Must be computer savvy and able to navigate multiple applications simultaneously

· Able to work under pressure and remain flexible to changing schedules and demands

• Strong verbal and interpersonal communication skills

• Must be detail-oriented, organized, and able to multi-task

• Capable of managing challenging customers and building rapport

• Able to de-escalate issues efficiently and appropriately

• Possess strong problem-solving and analytical skills

· Able to collaborate with and contribute to a team environment

· Must be able to work independently with minimal supervision

· Other duties as assigned

· Weekend Availability on Sat & Sun a MUST

Preferred Qualifications:

· Familiarity with CRM software; Salesforce

· Previous experience in a remote role

· Previous experience in a call center environment