Customer Service Officer
About the job
Position: Customer Service Officer
Skills Required: Customer Service, Communication, Attention to Detail
Job Responsibilities:
- Assist with reservations, ticket issuance, and customer queries at the airport.
- Manage identity and baggage checks, ensuring compliance with weight and safety regulations.
- Brief passengers on safety guidelines, manage registered baggage, and inform customers of any additional charges.
- Conduct boarding announcements, update information displays, and manage passenger reconciliation at gates.
- Coordinate with other teams for passenger connections, maintain company policies, and ensure punctual operations.
- Oversee terminal operations for secure and efficient passenger, baggage, and crew handling.
Cabin Crew
About the job
Position: Cabin Crew
Overview:
As a Cabin Crew member, you will be the Brand Ambassador for Akasa Air, ensuring the safety, security, and comfort of our passengers throughout their journey.
Key Responsibilities:
- Adhere to all government regulations, DGCA standards, and company policies.
- Stay updated on safety procedures and service protocols.
- Maintain professional grooming and conduct while on duty and during layovers.
- Conduct inflight sales to enhance customer experience and boost revenue.
- Ensure exceptional service delivery, particularly for passengers requiring special assistance.
- Perform pre-flight and post-flight duties, maintain cabin cleanliness, and manage onboard inventory.
- Report any discrepancies to the Inflight Manager and make necessary announcements.
- Collaborate effectively with cockpit crew and other departments.
Requirements:
- Indian nationals with a valid passport, PAN card, and Aadhaar card.
- Age: 18-28 for freshers; minimum height of 155 cm for females and 167.5 cm for males.
- Education: Minimum 10+2, fluent in English and Hindi.
- Must meet medical fitness standards as per DGCA regulations.
- No visible tattoos or marks.
- Willingness to travel, work long hours, and adhere to shift schedules.
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