About the job
We are looking for a dedicated and proactive Customer Success Executive for our SaaS Video Commerce Product: Channelize.io, to join our team and deliver exceptional support to our clients through email, live chat, and video calls. The ideal candidate will have strong problem-solving abilities, excellent communication skills, and a genuine empathy for client needs.
Key Responsibilities:
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Handle customer support via email, live chat, and video calls, delivering timely and accurate responses to client inquiries.
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Present software product demonstrations to clients, showcasing key features and functionalities.
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Gather and document client requirements, identifying solutions aligned with our software capabilities.
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Manage support tickets filed by clients, ensuring effective resolution and client satisfaction.
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Coordinate with the Software Development Team to resolve client issues efficiently.
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Identify client needs and guide clients in utilizing specific software features.
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Inform clients of new features and functionalities, helping them get the most out of the software.
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Maintain excellent responsiveness, communication, and empathy in client interactions.
Requirements:
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Openness to work in Night Shift of 6 PM – 3 AM IST
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Strong problem-solving and analytical skills with a client-centric approach.
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Excellent written and verbal communication skills in English.
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Ability to quickly grasp product functionality and conduct software product demonstrations.
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Ability to work both independently and as part of a team.
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A good team player, self-starter, and proactive learner.
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Strong organizational skills and responsiveness to client queries.