About the job
- Delivering product information and support to students before and during their learning journey
- Creating solutions that address the demands of students while paying attention to their needs by observing data trends & patterns & understanding their queries & addressing them
- Keeping a record of students encounters, including the nature of the interaction, details of payments, and any resolutions reached
- Maintaining a thorough knowledge of the product and its capabilities
- Recognizing possible difficulties with the accounts of students and interacting with them to address their problems
- Liaising with other teams to ensure all student requests/inquiries are managed appropriately
- Answering inquiries from students regarding products or services via phone calls and emails
- Assisting students in making knowledgeable judgments about their purchases by providing information about pricing, terms and conditions, and other details about products or services
- Assisting in inbound lead management, by engaging with prospective students who express interest in courses, providing them with accurate product details and benefits to facilitate their decision-making process and sharing relevant lead information with the sales team for timely follow-ups and ensure all leads are documented properly