About the job
BASIC QUALIFICATIONS
• Graduate in any discipline.
• Ability to adhere to an SOP driven process and execute high judgement actions and accuracy as per defined SOPs.
• Possesses excellent written and oral communication skills.
• Fluent in written and spoken English.
• Should be able to ‘dive deep’, identify the root cause of the issues, and work on potential solutions with team members/managers to fix them.
• Ability to use a desktop/Laptop, Familiarity with Windows OS, Microsoft Outlook and MS Office.
• Home environment free from background noise where you can connect to the internet and work on your deliverables.
• Familiarity with multiple browsers, multiple tabs and window navigation.
• Existing high-speed cable, internet dongle, DSL, or fiber optic Internet (10 MBPS or better, with at least 100 GB data) from a reliable provider. Mobile internet does not qualify.
• Reliable phone carrier so associates can be contacted at all times.
• Power back up
PREFERRED QUALIFICATIONS
• Proficient in MS Excel and other MS Office tools.
• Statistical knowledge on averages, trends, outliers, charting, etc. would be an advantage.
• Experience/ Knowledge of SQL and Macros, but not mandatory.
• Work experience in online retail operations or similar fields is a plus.