About the job
About the Role:
The Operations Team plays a vital role in our business, directly influencing customer satisfaction by ensuring timely delivery of our products. Last year, we processed over 30,000 orders, contributing more than $31 million in revenue.
In this role, you will coordinate logistics for high-revenue campaigns involving both domestic and international vendors, aiming to reduce costs and enhance profit margins. You’ll tackle logistical challenges daily, reporting to an Operations Manager from either the Pre Order or Order Teams, granting you significant autonomy in decision-making.
Key Responsibilities:
Order Team:
- Resolve stock and licensing issues.
- Support the Order Processing team as needed.
- Process sample orders and update Printer Capacity Management System ratings.
- Handle various reporting tasks.
Pre-Order Team:
- Share pricing quotes and provide feedback to enhance the licensing experience.
- Monitor timelines and assist with licensing inquiries.
- Conduct data entry and order checks on platforms like Shopify.
Essential Requirements:
- 1-5 years of experience in Operations/Logistics; freshers are welcome to apply.
- Strong analytical and organizational skills with the ability to work under pressure.
- Decision-making capability with minimal supervision.
- Fluent in English with excellent communication skills.
- Willingness to work night shifts.
Location: Remote
Hours: 6:30 PM – 3:30 AM IST, Monday to Friday (slightly flexible)
Compensation: Starting at $400 for the first month, with potential increases based on performance (up to $700).