Job responsibility
- Establish, maintain, and develop strong and trusted client relationships that result in high client satisfaction, acting as a primary day to day contact for assigned clients
- To ensure timely receipt and delivery of payroll data in accordance with payroll schedules
- Engagement with local in-country payroll providers to meet delivery timelines while minimizing escalations
- Responsible for timely and accurate submission of all payroll data to required partners and/or clients
- Responsible for on time receipt and delivery of net pay and payroll reports in line with agreed upon payroll schedules
- Ensure reconciliation and validation of data according to predefined payroll processing procedures and standards
- Managing enquiries from clients, internal regional service centres, and local offices via our case management tool, ensuring full resolution in line with company Service Level Agreements
- Develop and drive action plans and root cause analysis reports for issues, as required
- Participate in the development of processes and procedures for the team in accordance with customer and business requirements
- Detailed focus on quality, accuracy, and timeliness of payroll related activities as assigned.
- Additional duties as required
What will give you an advantage:
- Be self-motivated and have the ability to achieve preset goals with good organizational, planning, and prioritizing skills including the ability to learn.
- Fluent English in both spoken and written skills / Spanish desirable
- Excellent communication skills both written and verbal
- Ability to operate in a structured and organized way
- Aptitude for analytical thinking
- Costumer Service Skills
Who we are and what we do:
Safeguard Global is…Global! We help 1500+ companies hire, manage, and pay employees in 170+ countries. Join us to meet diverse talent, explore new cultures, and connect with amazing folks from around the globe. ✈️
Our Global Benefits
- 👨💻 Autonomy & Flexibility (Work in Any Way): Remote first, with the flexibility to include school runs and gym breaks in your schedule all while maintaining a high standard of work.
- 🧑🍼 Bonding Leave: Enjoy paid leave to bond with your new family member.
- 🎁 2 Charitable Days: Contribute to causes you believe in.
- 🏆 Reward & Recognition Program: Be rewarded for your success and championing our values.
- 💰 Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan.
- 🏢 Coworking Space: Need to meet with a client, utilize admin services or just get out of the house? We’ve got you covered with flexible workspace options based on location.
Why become a Guardian:
- ✈️ International Environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise.
- ⭐ Our Culture: We emphasize the people factor in everything we do. Our nurturing culture ensures your ideas reach our leaders and your contributions get the recognition they deserve.
- 📚 Learning: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace.
Next Steps:
To apply, please click on the following link. We wish you the best with your application. Our Guardian promise to you is to keep in touch to arrange the next stage should your application meet the position’s requirements, and or a gentle update if you have been unsuccessful at this time.
Welcome to the Future of Work!