About the job
Key Responsibility:-
- Establish, maintain, and develop strong and trusted client relationships that result in high client satisfaction, acting as a primary day to day contact for assigned clients.
- To ensure timely receipt and delivery of payroll data by payroll scheduled.
- Engagement with local in-country payroll providers to meet delivery timelines while minimizing escalations.
- Responsible for timely and accurate submission of all payroll data to required partners and/or clients
- Responsible for on-time receipt and delivery of net pay and payroll reports in line with agreed upon payroll schedules
- Ensure reconciliation and validation of data according to predefined payroll processing procedures and standards
- Managing inquiries from clients, internal regional service centers, and local offices via our case management tool, ensuring full resolution in line with company Service Level Agreements.
- Develop and drive action plans and root cause analysis reports for issues, as required
- Participate in the development of processes and procedures for the team following customer and business requirements
- Detailed focus on quality, accuracy, and timeliness of payroll related activities as assigned
- Adhere to SSAE16 compliance audit controls and requirements
What will give you an advantage:
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Be self-motivated and have the ability to achieve preset goals with good organizational, planning, and prioritizing skills including the ability to learn.
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Fluent English in both spoken and written skills / Spanish desirable
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Excellent communication skills both written and verbal
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Ability to operate in a structured and organized way
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Aptitude for analytical thinking
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Costumer Service Skills