About the Team
Our team is dedicated to safeguarding user experiences on ShareChat and Moj. We actively monitor and address any actions that go against our community guidelines, ensuring a positive and safe platform for everyone. Acting as the voice of our users, we relay feedback and suggestions to relevant stakeholders, providing insights that support product development and enhancement.
Job Responsibilities
- Deliver accurate, complete, and valid information using appropriate tools and methods.
- Conduct outbound outreach to customers for account verification.
- Maintain records of customer interactions, process accounts, and organize documents.
- Identify and address customer needs to ensure satisfaction.
- Resolve customer issues via phone, email, chat, or social media.
- Manage complaints, offer timely solutions, and follow up to confirm resolution.
Job Requirements
- Strong skills in phone, email, and chat handling, with active listening.
- Proficient communication in English, Hindi, and your regional language (reading, writing, and speaking).
- Basic proficiency in Microsoft Excel/Google Sheets.
- Demonstrated success in achieving performance targets.
- Ability to multitask, prioritize tasks, and manage time efficiently.