International voice process
About the job
Job Details
International Voice Chennai / Indore : US Shift
Location: Chennai
Job Function: BUSINESS PROCESS SERVICES
Role: Analyst
Job Id: 331086
Desired Skills: Communication
Desired Candidate Profile
Qualifications : BACHELOR OF COMMERCE
Responsibilities of International Voice –
- Responding to customer requests and contacting customers by email/ phone based on language skills about card and customer account maintenance
- Advising about company campaigns, answering general company and its product related questions
- Taking complaints and cash claims.
Email Marketing SpecialistAbout the job
- Assess, develop and maintain the digital channel insights strategy and implementation across firmwide activity driving a focus on performance towards business goals
- Build credibility and relationships across the Marketing teams by helping to demonstrate the impact that data and insights can have in intelligent decision making and the optimization of our user experiences
- Create and execute reporting and analytics to support go to market activation (including in flight) across channels ensuring that campaigns are targeted, optimized and deliver maximum impact against objectives
- Become a trusted adviser within the business, being called on for guidance and play a role in influencing the direction of the strategy across these business units
- Utilize strong domain/platform expertise to collaborate across teams in ensuring our data and insights are accurate and fit for purpose