About the job
Key Responsibilities and Accountabilities:
- Delivery
Chat Service
Proactively keeps up to date on new procedures.
Complete understanding of the platform and sensitive towards customer resolution
Complete ability and empowerment to provide end to end resolution (including online and offline if required)
Focus on achieving first time right (FTR) for all the handled queries, complaints, and requests - Design
Ability to find an effective solution in a simple and clear manner. Should proactively keep the customers and stakeholders informed about the issue and take corrective actions accordingly - Outcomes
To keep himself/herself updated about the latest happenings around and asks questions which impacts customers delight - Communication
Proven ability to communicate with customers
Stay closely involved with operations
Main Job Requirements:
Education
- Graduate from any recognized university.
Work Experience
- Freshers
- Understanding & Knowledge of Voice & Non-Voice Customer Service
Technical Skills:
- Knowledge of MS Office
Competencies and Specific Skills:
- Knowledge of MS Office
- Communication Skill (Oral and Written)
- Problem Solving Skills
- Social Media Knowledge
- Interpersonal Skills
- Creativity