About the job
As a Business Services Associate, you will be helping businesses all across the UK to become success stories. You’ll love talking to people and have an empathetic and proactive nature along with a passion for solving member issues. You will play a crucial part in helping Tide expand by providing round-the-clock support every day of the year. As part of the Business Services team, you will build on the relationship with members who use our products to grow their business further. You will gain valuable insight into their needs as well as recognise opportunities.
Job responsibility :
- Juggling priorities to ensure that members get a level 2 support experience – means time is of the essence, and detailed product knowledge is vital.
- Spotting and noting patterns is second nature to you, and you’re always ready to highlight areas that can be improved in terms of product or member experience.
- Getting to grips with brand new features which will streamline payment processing for members and their clients.
- Delivering valuable feedback to Product and Operations Managers on a consistent basis.
- Exploring data and aiding with reporting to track the performance of products and services.
- Helping demonstrate your values to new team members, supporting them with your wisdom and experience, and assisting with everyday back-office tasks.
- Being ready to assist all Level 1 colleagues when they have queries
Skill required:-
- You have exceptional spoken and written English skills.
- You are comfortable using industry tools like ticketing CRMs, GSuite, Jira, and Excel.
- You are confident talking with our members (over all channels – phone, chat, email) to help them get the most from their business current accounts and products and suggest others that they might benefit from.
- You enjoy finding innovative ways to solve complex problems.
- You are always on the lookout for recurring issues and help create new workflows to solve them.
- You have excellent organisational skills and take responsibility for your workload.
- You have experience working in Customer Service for the finance industry.
- You have some experience working in startups/scaleups.
Perks
- Self & Family Health Insurance
- Term & Life Insurance
- OPD Benefits
- Mental wellbeing through Plumm
- Learning & Development Budget
- WFH Setup allowance
- Family & Friendly Leaves