About the job
As a Customer Support Engineer at Velsera, you’ll work under the Customer Support Manager/Director, delivering top-notch assistance to customers using Velsera’s products and services. Your role will involve diagnosing, troubleshooting, escalating, and resolving issues, documenting support interactions, and contributing to the knowledge base.
Key Responsibilities:
- Offer in and out-of-office support to Velsera customers.
- Assist with troubleshooting and resolving product issues.
- Work with cross-functional teams to manage complex cases.
- Educate users on product features and document customer support activities.
- Maintain knowledge of bioinformatics, precision medicine, and workflow automation advancements.
Qualifications:
- Bachelor’s degree in bioinformatics, genomics, or a life sciences field.
- Experience in technical support, ideally in life sciences or software.
- Strong problem-solving, communication, and customer service skills.
- Familiarity with bioinformatics or life sciences software and CRM tools.
- Eagerness to grow in technical support and contribute to cross-functional projects.