About the job
As a Customer Care Senior Resolution Coordinator, you will take a high volume of incoming calls, chats, and emails from customers, stores, and associates while navigating multiple systems to aid in answering questions and resolving issues.
All Customer Care Coordinators must have the ability to communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction.
To exceed our customers’ needs, our associates must be punctual, reliable, problem solve, act with integrity and be dedicated to making a difference.
What you’ll bring
· 0 – 9 months of relevant customer service experience
· Excellent written and verbal communication skills
· Able to interact professionally with customers.
· Ability to manage multiple tasks simultaneously.
· Customer focused mindset with a high level of urgency; role model for delivering Extraordinary Customer Care
· In this role, you may be asked to switch between any support channel of phone, chat, and Email based on the business requirements.
· Review, analyze, and process critical customer queries with accuracy to provide customer satisfaction.
· Adhere to quality, compliance guidelines and SLA’s
· Must be willing to take continuous voice calls
· Must type a minimum of 25 WPM
· Proficient with Microsoft Office programs (Outlook, Word)
· Successful completion of mandatory training
· Should be flexible work in a 24/7 work environment with rotating weekly time off.
· Should be able to work in permanent night shifts or any assigned shifts on a rotational basis.
· Any graduation